Frequently Asked Questions
Everything you need to know about shopping with E M M A
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a confirmation email with a tracking link to monitor its progress.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Simply visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
Do you ship internationally?
Yes, E M M A ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order has been processed and shipped, a tracking number will be sent to the email address provided at checkout. You can also track your order status directly through your E M M A account dashboard.
Are the products covered by a warranty?
Many of our products come with a manufacturer's warranty. Specific warranty details can be found on the individual product pages under the 'Specifications' tab.